Metro Test LTD terms and conditions.
Payment are due on completion of works unless other wise agreed before the work starts, Unless you are an account customer which has prevously be been agreed.
All prices displayed on our site & quoted are plus vat at the current rate at the time of order.
Account customers are strictly 30 days from invoice date.
If we turn up to an agreed appointment date and time and our engineers are not able to carry out the works agreed due to you not allowing access or not turning up at the agreed date & time there will be a cancelation fee based on 25% of the works agreed value, this is to cover the time lost for the engineers and fuel & travel costs.
You have the right to cancel the works instructed at any time but please note, you must cancel the apointment 24hrs before the appoinment date and time agreed.
Cancelation within the 24hr period will incure a Minimum canelation fee of £35.00 or 25% of estimated value of works.
please note you must have all areas avalible for testing open, and ready for testing we cannot be held responsible for areas that we cannot get into, or turning off equipment to enable testing them, we can offer visual testing on these items that cannot be turned off, as an alternative for example servers rooms and it equipment that is not turned off by the supervisor or responsible person on site at the time of inspection.
Re visits if required for locked rooms, or for any other reasons are chargable and will be agreed before we re visit the site.
Complaints must be emailed to email@example.com you will be replied to within 48hr and we have 21days to review and complete the outcome of any complaint made against metro test ltd.
We are happy to answer any questions that you may have, please email us at firstname.lastname@example.org
Metro test ltd, Pat test London for all your pat testing requirements accross london and surrounding areas.
Regards Metro Test LTD